Front Desk Agent
Whether traveling on business or for fun, enjoying a quick night, or relaxing for the week, a guest’s experience begins with a warm, inviting welcome from the Front Desk Agent.
JOB DESCRIPTION
Petersen Hotels are seeking friendly, customer service driven individuals to join our hospitality teams in the role of Front Desk Agent. Full-time and part-time available for 1st, 2nd, 3rd shifts and night audit. Previous experience is a bonus, but not required. We offer flexible schedules based on job, school or childcare needs. On-site training available.
RESPONSIBILITIES
• Check in customers using computer programs and equipment and provide guests with directions to their room
• Inform customers of all on-site amenities and any relevant information that is needed to use them
• Handle and resolve guest complaints
• Invoice and bill guests for their stay and services used
• Communicate with guests to better understand their individual needs to provide them with the best service possible
STARTING SALARY*
Starting at $12/hr, 1st Shift (7a-3p), and 2nd shift (3p-11p)
Starting at $13/hr, 3rd Shift (11p-7a)
*we offer competitive pay based on experience
BENEFITS
Time and a half holiday pay
Optional medical, dental, vision, and life insurance for part and full-time positions
Paid Time Off for part and full-time positions
Discounted rates at any of our hotels
401K Retirement Plan
Opportunities for advancement
On-site training programs
Flexible schedules
Career stability
Click on the link to APPLY or visit our hotel’s Front Desk and request an application.
Petersen Hotels locations:
• AmericInn by Wyndham Monmouth, One AmericInn Way, Monmouth, IL 61462
• Candlewood Suites at the Hotels at Grand Prairie Peoria, 5300 W. Landens Way, Peoria, IL 61615
• Country Inn & Suites by Radisson at the Hotels at Grand Prairie Peoria, 5309 W. Landens Way, Peoria, IL 61615
• Hampton Inn & Suites by Hilton at the Hotels at Grand Prairie Peoria, 7806 N. Route 91, Peoria, IL 61615
• Holiday Inn & Suites at the Hotels at Grand Prairie Peoria, 7601 N. Orange Prairie Rd, Peoria, IL 61615
• Holiday Inn Express & Suites Morton, 140 E. Ashland St, Morton, IL 61550
• Wingate by Wyndham at the Hotels at Grand Prairie Peoria, 7708 N Route 91, Peoria, IL 61615
